At Rural Business Support (RBS), we know that reaching out for help isn’t always easy, particularly in rural and regional communities where asking for help can feel difficult. That’s why we focus on making the first conversation simple, respectful and supportive.
The intake process
When you call our FREECALL 1800 836 211 number, you are not put through to a call centre. Your call is answered by one of our local, dedicated Programs Support Officers, who will listen to your concerns and, take the time to understand your situation; they will assist our team in determining what support may be best for you.
The initial conversation is about understanding what’s going on. You don’t need to know what to ask for or have any paperwork prepared. Our team will ask a few guiding questions about your business and what is impacting your finances. They will explain your available options, and work through your eligibility for the most appropriate support program.
If we don’t have a program that suits your situation, our Programs Support Officers will provide you with alternative contacts or other appropriate support.
Connecting people with the right support
Where ongoing support is appropriate, we organise a referral and connect clients with a Rural or Business Financial Counsellor who understands your region and industry.
Confidentiality and discretion is important to us, including giving you the option to work with a Financial Counsellor outside of your local area or via remote support.
Your Financial Counsellor will then make direct contact to introduce themselves and arrange one-on-one support in a way that works best for you, whether on farm, over the phone, via video, at your kitchen table, or a combination of approaches.
Clear, free and confidential
All RBS Financial Counselling services are free, independent and confidential. There are no hidden costs and no obligation to continue. If phone lines are busy, you can leave a message or send an enquiry via our website, and we will respond within 48 hours (often sooner).
At its core, the RBS intake process is designed to reduce barriers, build trust and ensure people feel supported from the very first conversation.
No long forms. No pressure. Just a clear path to practical support.
