The first step in connecting with Rural Business Support (RBS) is reaching out through our FREECALL 1800 836 211 number, via email, or through the enquiry form on our website.
From there, our Program Support Officers take the time to understand your situation and explain the next steps. If ongoing support is appropriate, they will connect you with a rural or small business financial counsellor who understands your region and industry.
Your Financial Counsellor will then give you a call to introduce themselves and arrange a time for your first appointment.
Meeting in a way that works for you
Where possible, we usually come out to meet you on your farm or at your place of business, wherever you feel most comfortable. Alternatively, you can meet with us at one of our regional offices or connect by phone or video.
What do you need to have ready?
In most cases, not much.
Your Financial Counsellor may ask if you can bring along recent financial information such as financial statements or tax returns. These can be helpful if you are exploring support programs such as grants, a Regional Investment Corporation (RIC) Loan, or Farm Household Allowance (FHA).
If you don’t have everything prepared, that’s okay. The first meeting is still about understanding where things are at.
Building trust and understanding your business
The first appointment is about getting to know you, your business and your goals.
Your Financial Counsellor may talk through your current financial position and help create a clearer picture of where things stand today. Every situation is different, so the conversation will be guided by what is most relevant to you.
We’re in your corner, but we’re not there to tell you what to do. You know your business best. Our role is to help you understand your options, talk through possible pathways and provide the information you need to make decisions with confidence.
What happens next?
From there, with your Financial Counsellor, you can work through priorities, set goals and move forward at a pace that suits your circumstances.
If additional support would be helpful, such as mental health services, HR advice, legal or accounting support, we can also help connect you with the right people.
Because when it comes to running a business, it’s all connected.
Just like the first call, the focus remains the same – practical support, clear information and someone in your corner as you work through the next steps.